Dr O Z Qureshi’s Surgery
Taylors Avenue Medical Centre
146 Taylors Avenue
Cleethorpes
DN35 0LN
Tel: 01472 572400
Email: nel.b81642@nhs.net
Taylors Avenue Medical Centre
146 Taylors Avenue
Cleethorpes
DN35 0LN
Tel: 01472 572400
Email: nel.b81642@nhs.net
Winter Pressures / NHS 111 Communications Toolkit
Winter is the busiest period for the NHS, with increases in the number of people needing help across all services. Throughout Humber and North Yorkshire, accident and emergency departments in the region’s hospitals have been extremely busy.
Using services wisely can help to reduce pressure on the NHS and may help patients to be treated sooner than attending local hospital emergency departments, allowing medical staff to focus on treating those people who need it most.
To help staff priorities care for those who are sickest and most vulnerable, the NHS is urging people who need urgent medical help to use NHS 111 via phone, the NHS App or online to 111.nhs.uk.
Highly trained advisors at NHS 111 will assess and direct people to the most appropriate local service, including urgent treatment centres, GP practices, and consultations with a pharmacist. If needed, staff can also arrange a call back from a nurse, doctor or paramedic.
NHS 111 is an easy and convenient way for people to get urgent help for a wide range of health problems from the comfort of their own home.
However, people should still call 999 or go to A&E in an emergency – when someone is seriously ill or injured and their life is at risk.
Did you know you can manage repeat prescriptions from our surgery in the NHS App?
You can easily choose where your prescriptions are sent. So, if you know you’ll be away from home or you are moving home, you can change your nominated pharmacy from within the app.
You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.
It’s easy to use, and, if you hit a snag, you can go to ‘help’ in the top right-hand corner of the app or visit www.nhs.uk/helpmeapp.
Find out more about the NHS App at www.nhs.uk/NHSapp
Important information for patients currently on hospital waiting lists
The NHS has been working hard to address the backlogs built up during the COVID pandemic. As part of these plans, the NHS will be proactively contacting patients who have been waiting a long time for NHS funded treatment to remind them of their right to request to move to an alternative hospital where they may be seen quicker.
From Tuesday 31st October new digital portal called the Patient Initiated Digital Mutual Aid System (PIDMAS) will be introduced. Patients who have been waiting 40 weeks or more can use this portal to request an alternative choice of hospital.
Any patient who is eligible will receive either a SMS text message or a letter from their current hospital explaining how to request to choose a different hospital.
Please do not contact the practice regarding this process as we have no information regarding individual patients.
The hospital will contact you if you are eligible. Please do not contact them either.
Further information about alternative choice is available on hospital websites.
Practice Policy
Antibiotics are not normally issued as a repeat prescription and an appointment must be made with the Doctor.
If you have a chronic disease such as Diabetes, Asthma, Heart diseases etc. You will be asked to see the Practice Nurse every 6 months for a review.
You may be requested to attend a medication review with the Doctor.
Changes to Repeat Prescription Ordering
From 1st September 2020 pharmacies will no longer be able to order your medication for you.
Click here to view details of changes.
The safest and easiest way to request repeat prescriptions is by using the online service via SystmOnline. Please ask a receptionist if you would like to register for this service.
Patients can order their medication from the practice in the following ways:
• Online – registration forms are available from reception
• NHS App – you can register to use the NHS App this is another form of online access.
• In person – drop your request into the reception desk or through the post box
• By post
• By telephone– after 1pm daily
We will still be able to send your prescription electronically to your nominated pharmacy – this is not changing
Please give 7 days’ notice for prescription request
Ordering Repeat Prescriptions
Please give 48 hours notice when ordering your repeat prescription.
You must use the slip attached to your last prescription, tick the items that you need and return the slip to the surgery.
If you wish you can have your prescription posted to you, please include a stamped addressed envelope and allow extra time for your request to be processed or alternatively request a pharmacy to collect it for you.
Prescriptions can be ordered on-line details available at reception.
Did you know you can manage repeat prescriptions from our surgery in the NHS App?
You can easily choose where your prescriptions are sent. So, if you know you’ll be away from home or you are moving home, you can change your nominated pharmacy from within the app.
You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.
It’s easy to use, and, if you hit a snag, you can go to ‘help’ in the top right-hand corner of the app or visit www.nhs.uk/helpmeapp.
Find out more about the NHS App at www.nhs.uk/NHSapp
We issue 28 days supply of medication on repeat prescriptions.
This is in line with the CCG policy for prescribing.
General Information on Repeat Prescriptions
A repeat prescription is for medication that the Doctor has agreed for you to take long term.
If a pharmacist owes you some medication remember to go back to collect the remainder.
Please do not ask the Doctor to issue repeat prescription during a consultation.
You should not stop taking repeat medication without consulting your Doctor first.
Medicines prescribed by the Doctor should only be taken by the person named on the prescription.
Any unwanted medication should be returned to your local pharmacist